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Change a debit amount

Here's what you can do via Ezypay Online when it comes to changing the payment amount for a particular debit.

• You can only change the amount in a customer's pending (future) debit. This applies to both regular debit and rebill. You cannot change the amount in a successful, missed, or failed debit.
• You can only change the Regular Payment amount of a customer's debit. You will not be able to do so for any customer paid fee, such as load feeA one-time charge payable to Ezypay whenever a new customer is added to the system. This charge is either borne by the customer or business., commission feeA transaction charge payable to Ezypay each time a debit payment occurs. This charge is either borne by the customer or business., and failed payment fee.
  Note: If you wish to reallocate any of the customer paid fees to be borne by your organisation, please contact our Customer Service Support.

If you wish to change the amount for all the customer's debits, see topic: Change billing amount.

Follow these steps.

1. Go to the specific customer's page.

How to access the customer's page

1. Select the Customers module from the top navigation bar.
2. Enter the desired customer's name in the Search Customer field.
   Alternatively, select Name to reveal a dropdown list of other search options. You can also search for a customer by his or her Ezypay No. or Reference No.
3. Press Enter.
4. If there is only one customer matching your search criteria, then you will be directed directly to the customer's page.
   If there are more than one customers matching your search criteria, then you will see a list of names. Select the desired name.

Click image for a bigger view. Click to close.

2. In the customer's page, select the required Pending Regular Debit or Rebill.
   Click image for a bigger view. Click to close.

How to reveal more future debits

Select Show more future above the debit listings.

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3. In the pop-up window, select Edit.
   Reminder: Ensure you have selected the correct debit by double checking the customer's name, debit amount, and debit date.
   Click image for a bigger view. Click to close.
4. In the Edit Debit section:
   1. Enter the new Regular Payment amount.
   2. For Changes applied to, retain the default option of "This debit only". This means the change will not affect other future debits.
   3. Select Save Changes.

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5. A confirmation message appears to indicate that the debit has been updated. Select Close to close the pop-up window.
   Click image for a bigger view. Click to close.
   

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