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Change a debit date

Here's what you can do via Ezypay Online when it comes to changing the date for a particular debit.

• You can only change the date in a customer's pending (future) debit. This applies to both regular debit and rebill. You cannot change the date in a successful, missed, or failed debit.
• You can only change to another date within the same billing cycle. This means you can only select a new date that is between the last debit date (or today's date, whichever is the latter) and the next scheduled debit date.

Follow these steps.

1. Go to the specific customer's page.

How to access the customer's page

1. Select the Customers module from the top navigation bar.
2. Enter the desired customer's name in the Search Customer field.
   Alternatively, select Name to reveal a dropdown list of other search options. You can also search for a customer by his or her Ezypay No. or Reference No.
3. Press Enter.
4. If there is only one customer matching your search criteria, then you will be directed directly to the customer's page.
   If there are more than one customers matching your search criteria, then you will see a list of names. Select the desired name.

Click image for a bigger view. Click to close.

2. In the customer's page, select the required Pending Regular Debit or Rebill.
   Click image for a bigger view. Click to close.

How to reveal more future debits

Select Show more future above the debit listings.

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3. In the pop-up window, select Edit.
   Reminder: Ensure you have selected the correct debit by double checking the customer's name, debit amount, and debit date.
   Click image for a bigger view. Click to close.
4. In the Edit Debit section:
   1. For When, select the date field to pick a new date.
   2. For Changes applied to, retain the default option of "This debit only". This means the change will not affect other future debits.
   3. Select Save Changes.

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5. A confirmation message appears to indicate that the debit has been updated. Select Close to close the pop-up window.
   Click image for a bigger view. Click to close.
   

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