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I don't want to collect a specific debit

If you don't wish to collect one of the customer's scheduled debits, then you can remove it from the customer's billing list.

• You can only remove a customer's pending (future) debit. This applies to both regular debit and rebill.
• You cannot remove a successful, missed, or failed debit.
  • If you don't wish to collect payment for a failed debit that has been re-billed, you can remove the pending rebill debit.
  • If you don't wish to collect payment for a missed or failed debit, you can select to write-off the debit.
• If you wish to remove several debits in a row, see topic: I don't want to collect debits within a date range.
• If you wish to remove ALL future debits, see topic: End billing.

Follow these steps.

1. Go to the specific customer's page.

How to access the customer's page

1. Select the Customers module from the top navigation bar.
2. Enter the desired customer's name in the Search Customer field.
   
   Alternatively, select Name to reveal a dropdown list of other search options. You can also search for a customer by his or her Ezypay No. or Reference No.
3. Press Enter.
4. If there is only one customer matching your search criteria, then you will be directed directly to the customer's page.
   
   If there are more than one customers matching your search criteria, then you will see a list of names. Select the desired name.

Click image for a bigger view. Click to close.

2. In the customer's page, select the required Pending Regular Debit or Rebill.
   Click image for a bigger view. Click to close.

How to reveal more future debits

Select Show more future above the debit listings.

Click image for a bigger view. Click to close.

3. In the pop-up window, select Remove.
   Reminder: Ensure you have selected the correct debit by double checking the customer's name, debit amount, and debit date.
   Click image for a bigger view. Click to close.
4. In the Remove Debit section, select Confirm.
   Click image for a bigger view. Click to close.

5. The selected debit is removed from the debit listings.
   A confirmation message appears at the top of the customer's page to indicate that the debit has been removed.
   Click image for a bigger view. Click to close.
   

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