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I want to restart debits

Your customer's debit billings would have stopped due to one of the following situations:

• The rebill has failed.
• The 'max consecutive failure count' to continue billing after a debit has failed has been reached.
• The failed payment for your customer occurred due to a reason other than 'insufficient funds' or 'exceeded withdrawal limit'.
• You have instructed Ezypay to stop billing immediately after a failed debit occurs.

There are many reasons as to why you may want to restart the customer's billing.

• You have collected all the outstanding payment amounts (failed and missed debits).
• You haven't collected the total outstanding amounts but you want the customer's billing to continue.
• You wish to collect the customer's failed payment together with their next pending debit.
• You don't wish to collect the outstanding payment amounts. In other words, you want to write off the payments.

Ensure you resolve the issue of the failed payment before you take the action to restart the customer's billing. For example, if the reason for failure is invalid payment details, then make sure the details have been updated first.

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Follow these steps to reactivate or restart a customer's debits.

1. Go to the specific customer's page.

How to access the customer's page

1. Select the Customers module from the top navigation bar.
2. Enter the desired customer's name in the Search Customer field.
   
   Alternatively, select Name to reveal a dropdown list of other search options. You can also search for a customer by his or her Ezypay No. or Reference No.
3. Press Enter.
4. If there is only one customer matching your search criteria, then you will be directed directly to the customer's page.
   
   If there are more than one customers matching your search criteria, then you will see a list of names. Select the desired name.

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2. In the customer's page, select the link to Open Outstanding Debits and then select the Failed or Missed debit.
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3. In the pop-up window, select the link to Resolve it now.
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4. In the Resolve Debit section:
   1. Select a resolve action.
      • Recover it along with the next scheduled debit - This option is only available if there is a next debit scheduled.
      • Mark this debit as recovered - Select this option only if you have collected cash or received your customer's outstanding payments via a method other than Ezypay direct debit.
      • Write-off this debit - The debit will be displayed as "Written-off".
   2. Select Confirm.

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