Invalid BSB No.

Note: Only applicable for customers in Australia.

If you received the error message 'BSB is not valid', do not panic and start accosting your customer to get the details.

Here are the possibilities of what may had happened.

The customer may have provided you the correct BSB number but our system did not recognise it. Due to banks opening new branches from time to time, we may not have all the BSB numbers in our system records yet.

The customer may have unknowingly provided you an incorrect BSB number.

And so here are the recommended actions for you to take.

Check that the BSB number given to you contains 6 digits.

If yes, go to step 2.
If no, then the customer had given you an invalid BSB number. Contact your customer.

Check the validity of the 6-digit BSB number.
The first two digits specify the parent financial institution, the third digit specifies the state where the branch is located and the fourth, fifth and sixth digits specify the branch.
For example, 033-088 breaks down to:
03 = Westpac Banking Corporation
3 = Victoria
088 = 383 Chapel Street, Prahran
Here are two websites which you can use to verify the numbers: http://www.bsbnumber.com/ or http://www.bsbnumbers.com/.

If the number is valid, go to step 3.
If the number is not listed, then the customer had given you an invalid BSB number. Contact your customer.

Provide our Customer Support the BSB number so that we can add it to our system.
Hours: AEST 7am - 7pm Monday to Friday
Phone: 1300 300 553
Email: help@ezypay.com