Create payment plan

Payment plans are a way of setting up pre-defined payment instructions at the business level and can be used during the 'Add Customer' process or for the customer online signup feature. More information.

There are two types of payment plans.

Main payment plan

You create a main payment plan when you need to specify a new direct debit instruction.
Each customer added to the system would have a "main" payment plan. If no pre-defined payment plan was selected when adding the customer, the system would display the customised direct debit instruction as 'Default' (instead of the payment plan's name).

Add-on payment plan

You create an add-on payment plan when you need to specify a separate payment amount that can be easily added to a customer's main payment plan.
A customer cannot have an add-on payment plan without a main payment plan.
You can only attach an add-on payment plan to a customer that has a main payment plan with the following direct debit instruction.
- Billing is ongoing and will not end automatically.
- Billing ends after a number of debits are collected.
- Billing is once-off.
A customer may have multiple add-on payment plans in addition to the main payment plan.
The add-on payment plan(s) will follow the same billing frequency as the main payment plan of the customer.

Select the Payment Plans tab from the top navigation bar and then select Add at the top of the page.

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Enter the Name of the payment plan.

Select the Type of payment plan.

Main: Continue with the steps below.
Add-on: Enter the Amount. Then skip to step 6.

If you wish to make the main payment plan Available for Customer Online Signup, then select Yes.
Make sure you have enabled the Online Signup Settings for this to take place. See instructions.

Select the direct debit Instruction for the main payment plan. The subsequent required fields will depend on the selection made.

Recurring: This means that the customer will be debited at the same amount for every debit according to the specified frequency.
Required fields for this option
- Amount: Enter the regular payment amount for the customer's debits.
- Frequency: Enter the frequency of the debits. E.g. Every 1 Week or Every 1 Month. (Note: Select the second field to reveal the dropdown options.)
- Start: Select when you wish the customer's debit to begin. You can dictate whether it should be x number of days after the customer has signed up or specify for it to occur on a particular day of the week or month.
- End: Select how the direct debit will end.
  - Ongoing and will not end automatically: This means the debits will run continuously and not stopped until you perform the action to end billing.
  - When <total payment amount> has been collected: Enter the total payment amount ($). This means debits will be taken until the specified amount has been collected.
    Note: The final debit amount will be automatically adjusted to ensure only the right amount is taken. In other words, you don't have to purposefully make the recurring amount to fit equally into the total amount to be collected. E.g. You wish to collect $100 Every 1 Month until $1050 has been collected. The final debit amount to be collected will only be $50.
  - After <number of debits> are collected: Enter the required number. By specifying an exact number of debits to be collected, the system will automatically calculate an end date for the debits when the customer is created.
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Recurring with a different first amount: This means that the customer will be debited at a regular rate but the first debit can be of a different date and amount. Select this option if you wish to retain a consistent debit amount and frequency for your customer, but need to collect the first debit immediately and/or collect a different amount, e.g. deposit payment, pro-rated first payment or joining fee.
Required fields for this option
- First Debit Amount: Enter the payment amount that is only applicable for the first debit. E.g. for collecting a deposit payment, pro-rated first payment or joining fee.
- First Debit Date: Select when you wish the customer's first debit to occur. You can dictate whether it should be x number of days after the customer has signed up or specify for it to occur on a particular day. This can be different from how and when the recurring debits will occur.
- Recurring Debit Amount: Enter the regular payment amount for the customer's debits. This amount is applicable from the second debit onwards.
- Recurring Debit Frequency: Enter the frequency of the debits. E.g. Every 1 Week or Every 1 Month. (Note: Select the second field to reveal the dropdown options.)
- Recurring Debit Start: Select when you wish the customer's second debit to occur. You can dictate whether it should be x number of days after the first debit or on a particular day of the week or month. The subsequent debits will follow this pattern.
  For example, you may wish to collect the first debit a day after the customer has signed up but the subsequent debits to be collected on Mondays.
- Recurring Debit End: Select how the direct debit will end.
  - Ongoing and will not end automatically: This means the debits will run continuously and not stopped until you perform the action to end billing.
  - When <total payment amount> has been collected: Enter the total payment amount ($). This means debits will be taken until the specified amount has been collected.
    Note: The final debit amount will be automatically adjusted to ensure only the right amount is taken. In other words, you don't have to purposefully make the recurring amount fits equally into the total amount to be collected. E.g. You wish to collect $100 Every 1 Month until $1050 has been collected. The final debit amount to be collected will only be $50.
  - After <number of debits> are collected: Enter the required number. By specifying an exact number of debits to be collected, the system will automatically calculate an end date for the debits when the customer is created.
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Once-off: This means that the customer will only have one debit.
Required fields for this option
- Amount: Enter the payment amount for the customer's debit.
- Date: Select when you wish the customer's debit to occur. You can dictate whether it should be x number of days after the customer has signed up or on a particular day of the week or month.
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Flexible: This option allows you to name the payment plan but users will be able to define their own payment instruction. Flexible payment plans will not be available for selection by Level 1 users or for customer online signup.

Once you have completed all the required fields, the orange Confirm button will be activated. Select Confirm to add the payment plan.

A confirmation message appears at the top of the Payment Plans page.

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Reminder: If you have selected to make the payment plan available for customer online signup, don't forget to copy the URL and embed it into your website, Facebook page, mobile application or email. More information.

Note: For audit purpose, you cannot change details of a payment plan, including the amount, once it has been created. If you wish to modify an existing payment plan, you would need to add a new payment plan with the new details.